Audubon Print Gallery - Policies

This page describes the policies for Susan Rhein Fine Art.

AUTHENTICITY GUARANTEE - All prints are guaranteed to be authentic originals unless otherwise noted. Susan Rhein Fine Art offers original prints that were created in the mid 1800s. Exact dates vary depending on the print edition. Please contact us to obtain additional details on the print you are interested in purchasing. We will be happy to provide additional information and pictures. Also please ask for additional details on the condition of the print of interest.

FULL REFUND GUARANTEE - Susan Rhein Fine Art has a full refund guarantee. Any purchase may be returned within seven (7) days of receipt for any reason for a full refund if properly packed, insured, and in the condition received. Shipping costs are not refunded. Any COMPed or discounted shipping costs will be deducted from the refund as well.

PURCHASE TERMS - All purchases are subject to availability. We do our best to keep the website current, but it is possible that an item may have been sold prior to your order. We will contact you as soon as possible if the item you ordered is no longer available.

PAYMENTS and REFUNDS - Payments are required at the time of order. We accept the following payment methods: Major credit cards: Visa, MasterCard, American Express, Discover and PayPal. Personal checks are accepted however items paid for by check will not ship until the check has been received and cleared. Wire transfers may be required as the only acceptable form of payment for purchases exceeding $3,000. Any refund will be processed once the product is returned in the original condition.

SHIPPING - Shipping options vary according to the item purchased. By default if an octavo sized print is purchased it will ship via USPS Priority mail. Octavo sized prints cost $12.50 for shipping, handling and insurance. Larger items will ship via UPS and will cost more to ship. If the buyer has a preference please contact us to discuss your preferences. Most prints will ship flat.

SHIPPING & HANDLING FEES - Shipping and handling fees vary depending upon what is being purchased and where it is being shipped to. All purchases made outside the 48 continental United States are subject to additional shipping and handling charges that will not appear if paying via PayPal. If payment is made via PayPal and additional shipping and handling fees apply, you will be contacted with a shipping and handling quote that must then be paid for before shipment will be made. I try to COMP at least some of the additional shipping charges if the order total exceeds $300 USD. International buyers need to be aware of additional taxes like VAT that may be collected before release of the item(s) once the order reaches its country of destination. Pieces that ship to the UK and elsewhere can take anywhere from 1 day to 3+ weeks to clear customs.

SALES TAX - Susan Rhein Fine Art is located in Tarpon Springs, Florida, USA. Purchases made within the state of Florida are subject to a 7% Sales Tax.

PRIVACY - All personal information collected by Susan Rhein Fine Art is kept private and confidential. We do not ever sell or disclose any customer's information.